Sandoz One Source Provides Comprehensive Patient Support Services Designed to Help Simplify and Support Patient Access

Patient support and information

  • General payer policy information
    • Published payer policies and basic coverage information
  • Billing and coding
    • Claims filing procedures
    • Appeals information
    • Specific coding information
  • Comprehensive insurance verifications
    • Identification of restrictions (eg, prior authorization, pharmacy restrictions)
    • Outline of patient cost share (eg, deductible, co-pay, co-insurance)
  • Prior authorization information
    • Plan-specific information
    • Status of prior authorization
  • Claims tracking
    • Status of existing claims
  • Denials/Appeals
    • Status of appeal
    • Appeals process information
  • Alternate coverage options
    • For patients who are un- or underinsured
  • External resources information
    • Potential resources based on patient-identified need
  • Commercial
    Co-Pay Program
    • Supports eligible,* commercially insured patients with their out-of-pocket co-pay costs
    • Program covers both medical and pharmacy benefits
    • No income eligibility requirements

* Maximum benefit of $10,000 annually. Prescription must be for an approved indication. This program is not health insurance. This program is for insured patients only; cash-paying or uninsured patients are not eligible. Patients are not eligible if prescriptions are paid, in whole or in part, by any state or federally funded programs, including but not limited to Medicare (including Part D, even in the coverage gap) or Medicaid, Medigap, VA, DOD, or TriCare, or private indemnity plans that do not cover prescription drugs, or HMO insurance plans that reimburse the patient for the entire cost of their prescription drugs, or where prohibited by law. Co-Pay Program may apply to out-of-pocket expenses that occurred within 120 days prior to the date of the enrollment. Patients can participate for a maximum of 12 months. Co-Pay Program may not be combined with any other rebate, coupon, or offer. Sandoz reserves the right to rescind, revoke, or amend this offer without further notice.

Visit the secure Provider Portal

The Provider Portal is an online resource that offers a quick and easy way to enroll patients and maintain benefit verification status updates from a secure website with a single enrollment form.

Contact Sandoz One Source


  • 1-844-SANDOZ1
  • (1-844-726-3691)
  • M-F 9AM to 8PM ET


  • 1-844-726-3695


  • PO Box 220188
  • Charlotte, NC 28222-0188


This website provides general information and is not intended to provide reimbursement or legal  advice. Furthermore, it is not intended to increase or maximize payment by any payer. Because laws, regulations, and coverage policies are complex and updated frequently, you should check with your local Medicare carrier and payers often or go to

Nothing in the information provided shall be construed as a guarantee of Sandoz regarding levels of  reimbursement, payment, or charge that reimbursement will be received. The ultimate responsibility for obtaining reimbursement lies with the physician, provider, or patient. Please consult with your counsel or reimbursement specialist for any patient-specific reimbursement or billing questions.