Sandoz One Source: Patient Support Services

Connecting patients to resources and information

Sandoz One Source provides a variety of patient support and information including comprehensive insurance verification, prior authorization information, billing and coding information, denials/appeals information, general payer policy research, information on external resources and support, claims tracking information and Commercial Co-Pay Program information.

Patient Support

Find out about the patient support services offered by Sandoz One Source

Provider Portal

Our secure provider portal is a convenient tool for managing your patients and enrolling them into Sandoz One Source


Confirm billing and reimbursement codes for Sandoz products

Co-Pay Program

Get details and enroll patients now

Commercial Co-Pay Program Eligibility Requirements:

Maximum benefit of $10,000 annually. Prescription must be for an approved indication. This program is not health insurance. This program is for insured patients only; cash-paying or uninsured patients are not eligible. Patients are not eligible if prescriptions are paid, in whole or in part, by any state or federally funded programs, including but not limited to Medicare (including Part D, even in the coverage gap) or Medicaid, Medigap, VA, DOD, or TriCare, or private indemnity plans that do not cover prescription drugs, or HMO insurance plans that reimburse the patient for the entire cost of their prescription drugs, or where prohibited by law. Co-Pay Program may apply to out-of-pocket expenses that occurred within 120 days prior to the date of the enrollment. Patients can participate for a maximum of 12 months. Co-Pay Program may not be combined with any other rebate, coupon, or offer. Sandoz reserves the right to rescind, revoke, or amend this offer without further notice.


Contact Sandoz One Source


  • 1-844-SANDOZ1
  • (1-844-726-3691)
  • M-F 9AM to 8PM ET


  • 1-844-726-3695


  • PO Box 220188
  • Charlotte, NC 28222-0188


This website provides general information and is not intended to provide reimbursement or legal advice. Furthermore, it is not intended to increase or maximize payment by any payer. Because laws, regulations, and coverage policies are complex and updated frequently, you should check with your local Medicare carrier and payers often or go to

Nothing in the information provided shall be construed as a guarantee of Sandoz regarding levels of reimbursement, payment, or charge that reimbursement will be received. The ultimate responsibility for obtaining reimbursement lies with the physician, provider, or patient. Please consult with your counsel or reimbursement specialist for any patient-specific reimbursement or billing questions.